Answers to the questions we hear most often.
A VPN, or virtual private network, routes your internet traffic through an encrypted tunnel and a server in a location you choose, hiding your real IP address and giving you anonymous access to any resource on the internet.
A VPN protects your data on public Wi-Fi, stops advertisers and your provider from tracking your browsing, and lets you access content that may be restricted or blocked in your country.
Install the browser extension or app, choose a plan, pick a server location, and click connect — your traffic is encrypted immediately with no extra configuration needed.
Every connection is protected with 256-bit AES encryption and routed only through whitelisted, actively-monitored servers, under a strict no-logs policy that keeps your activity private.
Yes. The Lite plan is completely free and includes one-click security and standard server proxies, with the option to upgrade whenever you need more.
Troywell VPN only routes traffic through whitelisted IP addresses specifically maintained to avoid triggering bans or suspicious-activity flags on streaming and social platforms.
Yes, dedicated streaming-optimized servers are available across our network and are tuned to minimize buffering on popular platforms.
Free and Middle plans support multiple simultaneous connections across your browser extensions and apps; Pro raises that limit further for power users.
No. We operate under a strict no-logs policy covering browsing history, connection timestamps and originating IP address, so there is nothing tied to your identity to disclose.
Yes. You can cancel automatic renewal at any time from your account dashboard and keep access until the end of your current billing period.